FAQ

What services does HotForex provide?

  • We provide access to the forex markets and commodity markets
  • HotForex acts as an intermediary between its liquidity providers and clients providing a secure environment from which clients can trade.
  • HotForex provides the trading platform from which all transactions are made.

 

Do you provide any recommendations or analysis for the forex markets?

 

  • HotForex does not directly provide trading recommendations, however we have a number of signal and recommendation providers that use our platform to execute their strategies. We can make this list available on request BUT do not endorse any of them over the other.
  • Analysis is provided under our Forex Analytics department. This department reviews the markets and produces a number of daily, weekly and monthly newsletters and updates.

How can I open an account?

 There are two ways to open an account.

  • The first is the demo account, which provides you with access to the trading platform with real time price feeds but with a notional amount of money.
  • The second is the Live Account. This allows you to open an account with real money to start trading straight away. You simply choose the account type that best suits you, complete the online registration and you are set to go. We advise you to read the risk disclosure, customer agreement and terms of business before you start trading.
  • In both cases you can find the demo account or live account opening details under the account type tab at the top of the page or to the right by clicking the Open Live Account button or the Free Demo Account button.

Do I have to provide any documents to HotForex to open an account?

  • We need at least two documents to accept you as an individual client.
    • A National ID card, Passport, Driving License (or any other valid ID with your name and photo)
    • A utility bill or a bank statement that has been issued within the last 3 months, with the address matching the address in your trading account.
  • You need to scan your documents and forward them to us. Your documents will be checked by the verifications department within 48 hours. However, you will not be able to make money withdrawals before your account is verified.

 

What leverage is applied to my account?

 Leverage available for HotForex trading accounts is 1:500 for accounts under USD $500. 1:100, 1:300 for accounts above USD $500.

What is the minimum funding requirement to open an account?

 

  • For the Micro account it is USD $25
  • For the Standard Account it is USD $500
  • For the Volume Account it is USD $50,000

How can I deposit funds into my account?

 We accept deposits by wire transfer, credit or debit card, AlertPay, WebMoney, Perfect Money, Neteller . We also accept funds from China ( China Union Pay). The speed at which the funds appear on the account will depend on the method by which they were deposited.

How can I withdraw money?

 Money can be withdrawn at any time from the funds that are surplus to any margin requirement. Simply access your account and request the withdrawal. It will be processed within 24 hours.

What is the spread?

 

  • The spread is the difference between the bid and offer.
  • At HotForex we do not offer a fixed spread but a dynamic feed. Our spreads can be as low as 0.3 on EURUSD and many of the other major currency pairs.

What are the minimum trading volumes?

 The minimum trading volumes will depend on the account opened. However, the minimum trade size we accept is 1 micro lot.

What are the additional fees?

There are no additional Fees. 

Where do you get your prices from?

HotForex clients have the ability to execute trades directly from real time streaming quotes, provided by the largest liquidity providers in the Forex market. Quotes are updated in real time. 

Is HotForex regulated?

HotForex is regulated by the FSC in Mauritius. 

When does the market open?

 A true 24-hour market, Forex trading begins each day in Sydney, and moves around the globe as the business day begins in each financial center, first to Tokyo, then London, and New York. Unlike any other financial market, investors can respond to currency fluctuations caused by economic, social and political events at the time they occur - day or night. The market is open 24/5.

What does it mean to be long or short a position?

 If you're buying some currency, you're opening a 'long' position, if selling - 'short'. For example, if you buy 1 lot of EUR/USD, it means you open long position for 100,000 of EUR against USD. And of you sell 10 lots of USD/CAD that means you open short position for 1 mln of USD versus CAD.

How do I manage my risk?

The most common risk management tools in Forex trading are the limit order and the stop loss order. A limit order places restriction on the maximum price to be paid or the minimum price to be received. A stop loss order sets a particular position to be automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor's position. 

What trading strategy should I use?

 Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analysis to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumor. The most dramatic price movements however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.

What if I'm experiencing problems trading or would like to place an order over the phone or via the live chat feature?

 We are available 24 hours a day, 5 days a week for live trading support . If you're experiencing problems with your trades, or would like to place an order via chat or phone, simply click on Live Chat or Phone.